Refund Policy and Terms of Use
RETURNS, REFUNDS & EXCHANGES
All full priced items are eligible for a full refund for 30 days post purchase, provided the item is returned with original tags and packaging. Sale items are Finale Sale
Please email us at sweetturnsinfo@gmail.com or call 1-859-421-4074. Make sure that you have the following information:
1. Order number
2. Your name and address, including post code
3. Contact telephone number
4. Email address
5. Reason for return (Wrong item shipped, Defective item)
TERMS INTERNATIONAL ORDERS
Sweet Turns is not responsible for international duties or taxes associated with purchase of all Sweet Turns products. The customer is responsible is all product costs, shipping costs, and duties.
DELIVERY
Sweet Turns offers flat rate shipping for all domestic packages. All deliveries will be made according to the carrier's standard procedures; therefore the shipment should arrive at all domestic locations in 3-5 business days. Our standard delivery service does not require a signature. For orders shipped outside of the United States, delivery times vary by destination and International rates will apply. The order total does not include customs duties or international tariff taxes. The customer is responsible for any non-US taxes or import duties which may be levied by local authorities. Please check your country import and taxation policies before ordering. Most orders should arrive within 21 days of shipment and all payments are made in US Dollars. We do not ship on Saturdays, Sundays or Holidays. All orders placed on Saturday and Sunday will be processed that following Monday. Sweet Turns charges sales tax for orders shipped only to Kentucky recipients. Orders shipped to other states are responsible for complying with state and local tax laws.
RETURNS, REFUNDS & EXCHANGES
All orders are eligible for full refund for 30 days post purchase, provided the item is returned with original tags and packaging.
Please email us at sweetturnsinfo@gmail.com or call 1-859-421-4074. Make sure that you have the following information:
1. Order number
2. Your name and address, including post code
3. Contact telephone number
4. Email address
5. Reason for return (Wrong item shipped, Defective item)
For processing purposes, we require an exchange fee of $5.00 This fee applies ONLY to exchanges (i.e. request for a different size or color). You may write a check out to Sweet Turns for this amount (we also accept credit card). A representative from Sweet Turns will assist you on the return policy. We will not refund any item(s) unless authorized through (sweetturnsinfo@gmail.com). Once approved, you must return the item(s) within 14 days of receipt in a re-sellable condition. Re-sellable condition means that the item is in its original packaging, unworn, unwashed and complete with original labels. We reserve the right to refuse a refund for items returned that are not in a re-sellable condition. We will only refund the price of the item to the purchaser once it is received by us. Following receipt by Sweet Turns, it may take up to seven working days to credit the purchaser's account. Return Address: Sweet Turns llc 4000 Spurr Road Lexington, KY. 40511 USA
PRIVACY
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. This Statement of Privacy applies to the Sweet Turns website and governs data collection and usage. By using the Sweet Turns website, you consent to the data practices described in this statement.
INFORMATION COLLECTED
This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to receive materials. Sweet Turns collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. We also collect anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests, and favorites. On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, Sweet Turns will collect Name, Address and Phone Number.
INFORMATION NOT COLLECTED
Sweet Turns secures your personal information from unauthorized access, use or disclosure. Credit/Debit Card Information - we use a third party payment processor to handle this information securely. None of your Credit/Debit card information is stored anywhere on this site. USE OF INFORMATION We collect and use your personal information to operate the Sweet Turns Store website and deliver the services you have requested. We do not share this information with outside parties except to the extent necessary to complete that order. Sweet Turns also uses your personally identifiable information to inform you of other products or services available. We may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. Sweet Turns does not sell, rent or lease its customer lists to third parties. We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, we may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Sweet Turns, and they are required to maintain the confidentiality of your information. You can register with our website if you would like to receive updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form. You can always unsubscribe from our updates at any time.
USE OF COOKIES
Sweet Turns website may use Cookies to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize Sweet Turns Store pages, or register with Sweet Turns site or services, a cookie helps us to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Sweet Turns website, the information you previously provided can be retrieved, so you can easily use the Sweet Turns features that you customized. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Sweet Turns services or websites you visit.
CONTACT US
Sweet Turns welcomes your comments regarding this Statement of Privacy. If you believe that we have not adhered to this Statement, please contact us at sweetturnsinfo@gmail.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.
